FLEXIBLE DIGITAL LAB SHOPIFY APP PRIVACY POLICY

Privacy Policy
Effective Date: 01 Nov, 2024

Welcome to FDL - Flexible Digital Lab ("we", "our", "us").
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, and disclose your information when you use our applications and services integrated with Shopify.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you install and use our app, we may collect the following information:

Shop Information: Store name, store domain, store email address, Shopify plan details, shop owner name.
Order Information (only if necessary): Order ID, order details, customer information.
Customer Information (only if necessary): Customer name, email, shipping/billing address.
Other Information: Browser information, IP address, and device information for analytics and security purposes.

We only collect data that is necessary to provide and improve our app’s functionalities.

Our app only requests Shopify API scopes necessary to perform the features described. We do not request access to or store any sensitive data beyond the scope of our app's core functionality.

As a Shopify app, we act as a data processor and do not own any merchant or customer data. Merchants can manage their data through their Shopify admin dashboard at any time.

2. How We Use Your Information

We use the collected information to:

- Provide, operate, and maintain our app services.
- Improve, personalize, and expand our app functionality.
- Communicate with you regarding updates, security alerts, and support.
- Comply with legal obligations and prevent fraud.

We do not sell, rent, or share your information with third parties for their marketing purposes.

3. Sharing Your Information

We may share your information with:

Service Providers: We may use trusted third-party service providers who assist in operating our app (e.g., hosting, analytics) under strict confidentiality agreements.
Compliance with Laws: We may disclose your information if required by law or in response to valid legal processes.
Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information only for as long as necessary to provide you with our services and for legitimate business purposes (such as compliance with legal obligations, dispute resolution, and enforcement of our agreements).

If you uninstall the app, we will delete or anonymize your data within a commercially reasonable time.

5. Security

We implement reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

- Access the personal data we hold about you.
- Request correction or deletion of your personal information.
- Withdraw your consent at any time (where applicable).

You can exercise your rights by contacting us directly via the email address below.

7. Third-Party Services

Our app may contain links to other websites or services that we do not control. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

Changes will be effective immediately upon posting on this page. Your continued use of our app after changes are posted constitutes your acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Flexible Digital Lab (FDL)
Email: care@flexibledigitallab.com
Website: https://flexibledigitallab.com